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Terms and Conditions

PLEASE ALLOW 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER

Then allow the proper time for shipping. (SEE MAP BELOW)


To place your order with expedited shipping or to confirm stock, please contact us directly at 888-748-7257.

SHIPPING INFORMATION
  • For UPS Ground, a business day does not include Saturdays,Sundays, or holidays.Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
    Next Day, Two Day and Three Day shipping is available at an additional cost. (Dimensional weight applies) Must call in order to use these services.
     


    Please note:

    The above map shows the approximate number of SHIPPING days from Zion, IL using UPS Ground.

  • The map above is a general representation of transit times, for a specific ZIP/Postal code to ZIP/Postal code transit time, please use the transit time application on ups.com.

  • Due to size regulations, the Ultimate Sink Station, Large Table, Full Extension Ramps, and Two Tier Trailer Step must be transported by truck line only.

  • ORDER INFORMATION
    Orders are packaged and shipped based on availability, and are handled in as timely a manner as possible. Being that we're the manufacturer of most of the products we sell, we're building our products as fast as they're ordered, but we may need to build a specific item for your order, and will ship everything as soon as possible.

  • PRICING INFORMATION
    We strive to maintain catalog pricing, however, prices are subject to change without notice. Please verify prices with your salesperson when ordering.

    SALES AND DISCOUNTS
    Sales and discounts featured on www.pitpal.com and/or on official Pit Pal Products advertisements are valid only when ordering directly through Pit Pal Products. Special Offers are not applicable to Pit Pal Dealers. Sales and discounts are subject to change without notice. Prior discounts cannot be combined with any current offer. Some products may be excluded.

    RETURN POLICY
    DO NOT RETURN PRODUCTS WITHOUT PRIOR AUTHORIZATION.

    All items must be new and unused, uninstalled, and complete with all parts.
    There is a 30% restocking fee for all returned items.
    If you are not satisfied with your purchase, please call our sales team at 847-872-7257 to discuss your return options. In-store credit or exchanges are preferred for equal or greater values, to avoid the 30% restocking fee.
    We make every effort to fulfill orders correctly. Please call with questions about a product before you place online orders to prevent returns. Shipping charges are not refundable. Damage claims must be submitted within 10 days.
    Please refer to www.pitpal.com for current pricing.
    No refunds or exchanges after 30 days of receipt for merchandise.

    DAMAGED MERCHANDISE
    Packages are shipped F.O.B. Zion, IL. All shipments are fully insured. Any claim for damage must be made to the freight carrier. Do not return products without prior authorization & a damage claim number from shipper.

    LIMITED WARRANTY
    Pit-Pal Products Warrants that all of its products are free from defects in material and workmanship. There are no implied warranties of merchantability or fitness for a particular purpose. There are no warranties which extend beyone the description above.


  • ONLINE CANADA ORDERS & SHIPPING INFORMATION
    Customers are responsible for payment of Brokerage Fees into Canada

    and local taxes. When funds are not provided in advance by the customer, UPS will post a bond to allow UPS shipments to be released in advance of payment to the Canada Border Services Agency. To avoid bond fee, call 1-800-Pick-UPS and ask about their Prepayment or Electronic Funds Transfer (EFT) plans.
    If you are importing goods into Canada, Pit Pal will provide the applicable NAFTA Certificate of Origin so the goods will be rated at the lowest rate allowed under NAFTA Rules of Origin. (Duty Fees)